Betting Rules

1. General betting principles

Shambala Casino aims to provide a clear and consistent betting experience. These rules apply to bets placed through the website or any other betting interface made available to eligible customers. The rules may differ between sports, competitions, events, markets or products, so you should always check the information displayed before confirming a bet.

You are responsible for understanding the bet you are placing, including the selected event, market, outcome, odds, stake and any applicable conditions. If you are unsure about the meaning of a market or the way a bet will be settled, do not place the bet until you have obtained enough information to make an informed decision.

You must use your own account and provide information that is accurate, complete and current. An account must not be shared, sold, transferred or used by another person. You must not place bets on behalf of another person or allow another person to access your betting account. Shambala Casino may take appropriate action where account use appears inconsistent with these requirements.

• You must meet the applicable legal age and location requirements before using betting services.
• You must comply with the laws that apply to you in Australia and in the place where you are located.
• You must not use betting services if you are prohibited from gambling or if gambling would breach a legal, professional or court requirement that applies to you.
• You must keep your account login details secure and notify the operator if you suspect unauthorised access.
• You must not use betting services for unlawful activity, market manipulation, fraud or any other improper purpose.

The operator may carry out identity, age, location, payment, fraud and source-of-funds checks where required or considered appropriate. You may be asked to provide supporting information before an account, transaction or withdrawal can be completed. A failure to provide requested information may affect access to betting services.

2. Placing and accepting bets

A bet is submitted when you select the required options, enter a stake and confirm the bet through the available betting process. A bet is not necessarily accepted merely because it has been entered, displayed in a bet slip or submitted from your device. Acceptance occurs only when the bet has been recorded by the operator’s system and a confirmation is provided or the bet is shown as accepted in your account.

You should check your confirmation promptly. The confirmation normally contains important details such as the bet reference, event, market, selection, odds, stake and potential return. If the details do not match your intention, you should not rely on the bet slip alone. Contact the operator through the available support channel as soon as possible, without assuming that a bet can be cancelled or changed.

Once accepted, a bet generally cannot be amended, cancelled or withdrawn at the customer’s request unless a particular product, feature or rule expressly allows it. A cash-out or similar feature, where offered, may be subject to availability and may not be available for every bet. Any displayed offer to cash out is not a guarantee that the feature will remain available until you confirm the request.

The displayed odds, lines, prices, limits and potential returns may change before a bet is accepted. Where a price or line has changed, you may be given the opportunity to accept the updated terms. If you do not accept the change, the bet may not be placed. A bet may also be rejected or limited where the relevant market is suspended, unavailable, closed or subject to a technical issue.

• Only one confirmed bet should be treated as a valid bet for each accepted transaction.
• A bet placed after an event or market has closed may be rejected or treated under the applicable error or late-bet rule.
• Duplicate bets caused by a customer action or technical process should be reported promptly.
• The operator may refuse, restrict or limit a bet where permitted by the applicable terms and rules.
• The recorded account and transaction information may be used to determine whether a bet was accepted and how it should be settled.

You are responsible for checking your internet connection, device, software and account before confirming a bet. The operator is not responsible for a bet that was not received or confirmed because of a failure outside its reasonable control. This does not affect any rights you may have under applicable Australian consumer law.

3. Odds, markets and settlement

Odds and prices are provided for information before a bet is accepted and may change at any time. The odds applying to a bet are the odds shown at acceptance, subject to any correction or adjustment permitted by the relevant rules. The format used to display odds should be checked before placing a bet, particularly where a market includes different price, handicap, total or combination options.

Each market is settled using the official result or other settlement source identified in the applicable market rules. The settlement source may be the official governing body, event organiser, competition authority or another reliable source specified for that market. Results can be changed after an initial announcement if the relevant authority corrects an official result or applies a later ruling.

A market’s result is determined by its wording, not by assumptions about what a selection appears to mean. For example, the relevant rules may specify whether extra time, a penalty shoot-out, a disqualification, a postponed event or a particular scoring method is included. You should read the market description and any associated rules before placing a bet.

Errors and irregularities

Reasonable steps are taken to keep prices and betting information accurate, but errors can occur. An error may include an obviously incorrect price, duplicated market, incorrect event information, wrong competitor, incorrect result, technical display problem or settlement mistake. Where an error occurs, the operator may correct the record and settle the affected bet according to the correct information and applicable rules.

A bet may be declared void, adjusted, resettled or otherwise dealt with under the specific market rules where an event is cancelled, abandoned, postponed, materially changed or affected by an irregularity. The treatment can depend on the market type, whether the required part of the event was completed and whether an official result was available. If no specific rule applies, the general Terms and Conditions may apply.

Combined and related bets

For combination bets, every selection must normally be successful for the combination to win, unless the market rules state otherwise. If one selection is void, the remaining selections may be settled under the applicable combination rule. Related selections may be restricted or treated differently where allowing them together would create an unintended or unfair outcome. Any such treatment will be based on the rules applying to the relevant bet type.

4. Events, postponements and special circumstances

Events can be affected by weather, safety concerns, venue changes, scheduling decisions, participant withdrawals, rule changes, industrial action or other circumstances. The applicable market rules explain how these situations are handled. A postponement does not automatically produce the same result for every market, because settlement can depend on the event type and the terms displayed when the bet was accepted.

Where an event is moved to a different date, venue or format, bets may remain valid, be suspended until the outcome is known, or be declared void under the relevant rules. If an event is abandoned, the rules may consider whether enough of the event was completed to determine the market fairly. A participant’s withdrawal or non-participation may also have a market-specific effect.

For in-play or live betting, information may reach the website with a delay. The event may change while a market is being displayed, and a bet submitted during a suspension or immediately after a material event may be rejected, repriced or treated under the applicable live-betting rule. You should not assume that a displayed market is available until the bet has been confirmed.

If a sporting body, event organiser or other authorised source changes a result, the settlement may be updated where the applicable rules allow it. A later change will not necessarily affect every market. The wording of the market and the stated settlement basis determine whether a correction is relevant.

• Check the scheduled date, time and event details before placing a bet.
• Do not rely on a market remaining open during a significant event or change in circumstances.
• Review any suspension, postponement or result notice shown in your account or on the betting page.
• Keep your bet confirmation and relevant market information if you need to ask a question about settlement.

5. Account records, complaints and responsible gambling

Your account history is the first place to check accepted bets, cancelled or void bets, settlements, deposits, withdrawals and other transaction details. If you believe a bet has been recorded or settled incorrectly, review the applicable market rule and raise the matter through the support process available on the website. Include the relevant bet reference and a clear explanation, but do not send sensitive information unless it is requested through a secure process.

Questions and complaints are reviewed in accordance with the operator’s complaints procedure and the rules that apply to the relevant service. A complaint about a market result, price or settlement should be made promptly because event records, official results and technical information may be time-sensitive. The outcome will be based on the account record, applicable rules and information reasonably available to the operator.

Betting involves risk and should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you start and do not bet with money needed for rent, bills, food or other essentials. Never chase losses, borrow money to gamble or continue betting when it is causing stress or affecting your relationships, work or wellbeing.

• Set personal spending and time limits and review them regularly.
• Take breaks and avoid betting when upset, tired, intoxicated or under pressure.
• Use available account controls, including deposit, spend, time-out or self-exclusion tools where offered.
• Ask for help if gambling no longer feels enjoyable or manageable.
• If you are concerned about someone else’s gambling, encourage them to seek independent support.

Shambala Casino may update these Betting Rules to reflect changes to products, technology, legal requirements or operating procedures. The latest version published on the website will apply from the stated effective date. A rule that applied when a bet was accepted will generally be used to assess that bet, subject to any correction, settlement or legal requirement that applies.

These Betting Rules are general information and do not replace the full Terms and Conditions or the specific rules for an individual market. If there is an inconsistency, the applicable legal requirement and the more specific market rule will generally determine how the bet is handled. Please read all information shown before placing a bet.