Responsible Gaming

Gamble for entertainment

Gambling can be an enjoyable leisure activity when it is approached with realistic expectations and kept within your personal limits. Every bet involves risk, and there is no guaranteed way to win. Outcomes are determined by chance or the rules of the relevant game, so previous results do not predict future results. A winning streak cannot be relied on, and a loss cannot be corrected simply by placing another bet.

Before you play, decide how much time and money you can comfortably spend. Only use money that is available after essential costs such as housing, food, utilities, transport and other regular commitments have been paid. Your gambling budget should never come from money set aside for bills, savings, debt repayments or family needs. If losing an amount would create stress or difficulty, that amount is not suitable for gambling.

Keep gambling separate from your everyday finances. Avoid using credit, borrowing from other people, selling possessions or taking out a loan to fund gambling. Do not gamble when you are upset, under the influence of alcohol or other substances, or trying to escape personal problems. These circumstances can make it harder to make calm decisions and may increase the risk of spending more than intended.

Simple habits that can help

• Set a spending limit before you begin and treat it as the maximum you will spend.
• Set a time limit and take regular breaks away from the screen.
• Keep a record of your deposits, bets, wins and losses so you have a clear view of your activity.
• Never chase losses by increasing your bets or continuing for longer than planned.
• Avoid gambling when tired, distressed, angry or affected by alcohol or other substances.
• Talk openly with someone you trust if gambling is becoming difficult to manage.

Tools to help you stay in control

Responsible gambling tools are designed to help you make decisions before gambling becomes a concern. Depending on the features available through your account, you may be able to set deposit, spending or session limits, review your activity, request a temporary break or choose self-exclusion. These tools are most effective when selected before you feel pressure to continue.

Financial limits

A deposit or spending limit can place a boundary around the money you make available for gambling. Choose an amount that fits comfortably within your personal budget and do not increase it to recover losses. Consider setting a limit for a day, week or other period that matches your circumstances. If you are unsure what limit is appropriate, choose a lower amount or do not gamble.

Time and activity checks

Time can pass quickly during online play. Use reminders, scheduled breaks and account activity information to check how long you have been playing and how much you have spent. A break can help you assess whether you are still enjoying the activity and whether your decisions remain consistent with the plan you made before starting.

Temporary breaks and self-exclusion

If you want to stop gambling for a period, a temporary account break may provide useful space. If you believe you need a longer or more complete stop, self-exclusion may be more suitable. Self-exclusion is a voluntary decision to prevent or restrict access to gambling for a chosen period or under the applicable process. Read the relevant information carefully before confirming your request, including how it operates across accounts or services where that information is provided.

Do not try to bypass a break or self-exclusion by opening another account, using another person's account or asking someone else to place bets for you. If you have requested a restriction, allow it to support the decision you made. You can contact the available customer support channel through the website if you need general information about the responsible gambling tools offered.

Recognising when gambling may be a problem

Problem gambling can affect people from all backgrounds. It may develop gradually, and a person may not recognise the change immediately. Concern is not limited to the amount lost. The impact on your mood, relationships, work, studies, sleep and financial responsibilities can also be important indicators.

Consider taking a break and seeking support if you notice one or more of the following signs:

• You spend more time or money gambling than you planned.
• You repeatedly try to win back money after losing.
• You feel restless, irritable or uncomfortable when you try to stop.
• You think about gambling frequently or find it difficult to focus on other activities.
• You hide or minimise your gambling from family, friends or people who manage your finances.
• You borrow money, use credit or miss payments because of gambling.
• You reduce time spent with family, friends, work or other interests in order to gamble.
• You gamble to cope with stress, loneliness, sadness, anxiety or other difficult feelings.
• You feel regret, shame or distress after gambling but continue to play.
• Someone close to you has expressed concern about your gambling.

You do not need to wait until a problem becomes serious before asking for help. Speaking with a trusted person, a qualified counsellor or an appropriate gambling support service can help you understand what is happening and consider practical next steps. Support can also be useful for family members, partners and friends who are affected by another person's gambling.

If gambling is causing immediate financial, emotional or personal danger, stop gambling and seek urgent assistance from an appropriate emergency or crisis service in your area. If you are experiencing thoughts of self-harm, contact emergency services or a crisis support organisation without delay.

Our approach to responsible gambling

Shambala Casino aims to provide information and account features that support informed choices. Responsible gambling is a shared responsibility: we encourage players to understand the risks, use available controls and ask for assistance when needed. We may provide information about account activity, limits, breaks and self-exclusion through the website or account area where applicable.

You are responsible for providing accurate information, keeping your account details secure and using your account only as permitted by the applicable terms. Gambling accounts should not be shared with another person. If you believe someone else has accessed your account, stop using it and follow the account security process available on the website.

Gambling is not suitable for everyone. You should only participate if you are legally permitted to do so in your location and meet the applicable age requirements. Do not allow children or other unauthorised people to access gambling services, devices or payment methods. Consider using device controls and account security measures to reduce the risk of access by others.

Before you play, ask yourself

1. Have I set a realistic amount of money that I can afford to lose?
2. Have I decided how long I will play?
3. Am I gambling because I want entertainment, rather than to solve a financial or personal problem?
4. Would I be comfortable telling someone I trust how much time and money I have spent?
5. Can I stop when I reach my limit, whether I am winning or losing?
6. Would a break or self-exclusion be a better choice for me today?

If you cannot answer these questions comfortably, do not start gambling. Review the available controls, take a break and consider speaking with a qualified support professional. You can return to gambling only if it remains legal, affordable and enjoyable, and only when you can do so within clear personal limits.