Cookies Policy

About cookies

Cookies are small text files or similar data files that may be stored on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device, remember information about a visit and support certain functions. Some cookies are placed by the website you are using, while others may be placed by service providers that help operate, protect, analyse or improve the website.

Shambala Casino may also use technologies that perform a similar function to cookies. These may include pixels, tags, software development kits, local storage and device or browser information. In this policy, we use the term cookies to refer to cookies and these similar technologies unless a different explanation is needed.

Cookies can be session cookies or persistent cookies. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a period of time or until they are deleted. The period for which a cookie remains may vary according to its purpose, your browser settings and the settings applied by the relevant service provider.

Cookies do not normally contain information such as your plain-text password. However, information collected through cookies may be linked with information associated with your account, device or use of the website. We handle personal information collected through cookies in accordance with applicable privacy obligations and our Privacy Policy.

Why cookies are used

• To help the website load and function correctly.
• To remember choices you make during a visit, such as language, region or display preferences.
• To support account access, security checks and fraud prevention.
• To understand how visitors use the website and identify areas that may need improvement.
• To measure the performance of communications, promotions or website features where permitted.
• To provide content or advertising that may be more relevant to your interests, subject to your choices and applicable requirements.

Types of cookies we may use

Strictly necessary cookies

These cookies are needed for core website functions. They may support navigation, account sign-in, session management, security, fraud monitoring and the operation of forms or other requested services. Without these cookies, some parts of the website may not work properly. Because they are necessary for the service you request, disabling them may prevent access to certain features or make the website less reliable.

Functionality cookies

Functionality cookies help remember settings and choices so that the website can provide a more consistent experience. For example, they may remember selected preferences or help maintain information as you move between pages. If you disable these cookies, some preferences may need to be selected again during future visits.

Analytics and performance cookies

Analytics cookies may collect information about how visitors interact with the website, such as the pages visited, the features used, the time spent on a page, technical errors and general device or browser information. This information can help us understand website performance, monitor reliability and improve layout, content and services. Where possible, information used for analytics may be aggregated or otherwise handled to reduce direct identification.

Advertising and marketing cookies

Where used and permitted, advertising or marketing cookies may help measure campaigns, limit repeated advertising and show content that is more relevant to a visitor. These cookies may be provided by third parties and may recognise a browser or device across different websites or services. We do not use this policy to promise that any particular advertising technology will always be used. The technologies in use may change as our website, suppliers and legal obligations change.

Third-party cookies

Some website functions may be supplied by third parties, such as security, analytics, payment, customer support or content services. Those providers may use their own cookies or similar technologies. Their collection and use of information may be governed by their own privacy notices and terms. We encourage you to review the relevant third-party information before enabling optional technologies or using an embedded service.

Your cookie choices

When available, you can use the website cookie controls to review and change your preferences for optional cookies. Your choices may be stored in a preference cookie so that the website can remember them. If you delete cookies, change devices or use a different browser, you may need to set your preferences again.

You can also control cookies through your browser or device settings. Most browsers allow you to view stored cookies, block some or all cookies, delete cookies when you close the browser, or receive a notification before a cookie is stored. The method differs between browsers and devices, so you should check the help or privacy settings for the browser or device you use.

Blocking or deleting optional cookies may not affect basic browsing, but it can reduce functionality or change how the website operates. Blocking strictly necessary cookies may prevent sign-in, security checks, account features or other requested services from working. Browser settings may also affect cookies on websites other than Shambala Casino.

If you use more than one device, browser or profile to access the website, cookie preferences may apply only to the device or browser where they were selected. You should review the settings for each relevant device or browser if you want a consistent choice.

1. Open the cookie preference tool on the website, where available.
2. Choose whether to allow optional categories of cookies.
3. Save your selections and review them again if your device or browser changes.
4. Use your browser settings to remove or block cookies if you want an additional level of control.

Cookie choices do not replace any account, identity, age or security checks that may be required to use online gambling services. They also do not change the terms of play, responsible gambling information, account rules or other requirements that apply to your use of the website.

Information, updates and questions

The information collected through cookies may include an IP address, browser type, operating system, device identifiers, approximate location, pages viewed, referring website, interaction data and the date or time of access. The information collected will depend on the cookie and the way you use the website. We use and protect information in line with our Privacy Policy and applicable Australian privacy requirements.

Cookie information may be processed by Shambala Casino and by service providers that support the website. Depending on the service and the provider, information may be handled in Australia or another country. Where information is shared with a provider, reasonable measures are used as appropriate to support the operation, security and improvement of the website, subject to applicable law and the relevant arrangements.

We may update this Cookies Policy when our website, technology, service providers or legal obligations change. The updated version will be made available on this page, with the revised date or other notice where appropriate. You should review this page from time to time so you remain informed about how cookies and similar technologies are used.

If you have a question about this policy, your cookie preferences or the handling of personal information, please use the available contact or support options provided on the Shambala Casino website. Requests relating to privacy or personal information may be subject to identity checks and other lawful requirements.

By continuing to use the website after reviewing any applicable cookie notice, you acknowledge that strictly necessary cookies may be used to provide requested services. Optional cookies will be handled according to the choices available through the website and your browser or device settings.