Welcome Bonus
100% up to $400 + 180 Free Spins

On your first deposit

Wagering
50× on bonus & free spins
Min Deposit
$20 AUD
Weekly Withdrawal
$2,500 AUD (new players)
Free Spins Delivery
20 per day for 9 days

Contact Us

Need help with Shambala Casino? Contact our support team at support@shambalacasino.click. We are available to help with general account questions, payments, website issues and responsible gambling requests. Sending clear information with your message can help us understand your question and provide a more useful response.

Shambala Casino operates under a Curaçao Gaming Authority (CGA) licence and a Comoros licence issued by AOFA. Player data and transactions are protected with SSL encryption.

Welcome Bonus100% up to $400 + 180 Free Spins

  1. OperatorDama N.V.
  2. EstablishedJune 2021
  3. Games Library6,500+ titles from 52 providers
  4. Crypto WithdrawalsProcessed within 0-24 hours

How to get in touch

For assistance, email support@shambalacasino.click and explain what you need help with. Please use the email address linked to your casino account where possible, so your request can be reviewed more efficiently. Our support team will consider your message and respond when they have the information needed to assist.

You can contact support about common questions or concerns, including:

  • Account access, profile details and verification questions
  • Deposits, withdrawals and other payment concerns
  • Bonus terms, eligibility and general promotion questions
  • Technical problems with the website or your account
  • Responsible gambling requests, including help with account restrictions or taking a break
  • Questions about information, account activity or available support options

Messages are usually answered within 24 hours, although response times can vary depending on the subject and the amount of information required. This is a general expectation rather than a guaranteed response time.

Email support

To contact us by email, write to support@shambalacasino.click. Include your account email address or username, a short description of the issue and any relevant details, such as the date of a transaction or the message shown on screen. If relevant, attach screenshots so the support team can investigate the matter more quickly.

For your security, do not include your password or other unnecessary sensitive information in an email. If your request concerns responsible gambling, state clearly what assistance you are seeking so it can be directed appropriately.