Privacy Policy | Shambala Casino

About this Privacy Policy

Shambala Casino respects the privacy of players in Australia and aims to handle personal information in a clear, fair and secure way. This policy describes the main types of information an online casino site may collect, the reasons for using it, how it may be shared, how it is protected, and how you can ask about your information.

This policy applies to information collected through the Shambala Casino website, account areas, customer support channels, promotional communications and related online services. It should be read together with any other notices shown when you register, make a transaction, submit documents or use a particular feature. Those notices may provide additional information about a specific use of your data.

Personal information means information that identifies you or could reasonably be linked with you. The information handled will depend on how you interact with the site. You may choose not to provide certain information, but this can prevent Shambala Casino from opening or maintaining an account, processing a transaction, completing verification, providing support or meeting required checks.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. The latest version will be made available on this page. Where a change is significant, additional notice may be provided through the website or another suitable communication channel.

Information we handle and why

The information handled by an online casino site commonly comes from you, from your use of the website, from service providers supporting the platform, or from checks needed to confirm that account and payment activity is genuine. The categories below are examples of the information that may be handled.

Account and contact details

This may include your name, date of birth, residential or contact details, username, account credentials, language preferences and communications with customer support. These details may be used to create and administer your account, provide requested services, respond to questions, send service messages and keep account records accurate.

Identity and verification information

To protect players and the platform, Shambala Casino may handle information and documents used to confirm identity, age, account ownership or other eligibility requirements. This can include identification documents, information extracted from those documents, photographs or other verification material. Verification information may also be used for security, anti-fraud, responsible account management and compliance checks.

Payment and transaction records

When you deposit, withdraw or otherwise use a payment feature, records may be created about the transaction, payment method, amount, currency, status and related account activity. Payment information is used to process transactions, investigate failed or disputed payments, prevent misuse, identify unusual activity and maintain appropriate financial records. Payment providers may handle some payment details directly under their own privacy terms.

Device, usage and technical data

The site may receive technical information such as your IP address, browser type, operating system, device identifiers, general location information, time zone, pages viewed, access times, referring pages, error reports and interactions with site features. This information helps keep the website working, understand how it is used, detect suspicious activity, improve performance and troubleshoot technical problems.

Communications and preferences

Records of your support requests, chats, emails, feedback, complaints, survey responses and marketing preferences may be retained. These records help provide consistent support, resolve issues, improve services, document decisions and respect your choices about promotional communications.

Main purposes for using information

Running and administering your account and providing casino services.
Processing deposits, withdrawals and other account transactions.
Completing identity, age, security and verification checks.
Detecting and preventing fraud, money laundering, account takeover, collusion and other misuse.
Meeting legal, regulatory, tax, audit, reporting and record-keeping obligations that apply to the service.
Providing customer support, investigating complaints and communicating important service information.
Maintaining, testing, securing and improving the website, systems and user experience.
Sending marketing or promotional communications where permitted and in accordance with your preferences.

Cookies and similar technologies

Shambala Casino may use cookies and similar technologies to remember settings, maintain sessions, support account functions, measure website use, improve performance and help protect the service. Cookies are small files or pieces of information stored on your device by a website. Some are needed for essential features, while others may support analytics, personalisation or marketing.

Cookies may allow the site to recognise your browser, keep you signed in during a session, remember selected preferences and understand which pages or features are useful. Similar technologies may collect information about how you interact with emails, advertisements or website content. The information collected through these technologies may be combined with other technical or account information where appropriate.

You can manage, block or delete cookies through your browser settings. Most browsers allow you to control cookies, clear stored data or receive a notification before a cookie is placed. If you disable certain cookies, some account, security or website features may not work correctly. Browser settings do not necessarily remove information already collected before the change.

Sharing, security and retention

Information may be shared where reasonably needed to operate the service and fulfil the purposes described in this policy. This can include sharing with technology, hosting, payment, identity verification, security, customer support, analytics and communications providers. These providers may process information only for permitted service functions and may be subject to contractual or other safeguards.

Information may also be disclosed when necessary to protect players, the website or other people; investigate suspected fraud or unlawful activity; respond to a valid legal request; enforce applicable terms; resolve a dispute; or support a business change involving the service. Shambala Casino does not use personal information for unrelated purposes without an appropriate basis or notice.

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures can include access controls, authentication, monitoring, secure transmission, system testing and staff or provider procedures. No website, internet connection or storage system can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support if they suspect account misuse.

Personal information is kept only for as long as reasonably needed for the purposes described in this policy. When it is no longer required, it may be securely deleted, destroyed, anonymised or de-identified, subject to applicable obligations. Some account, identity, payment, transaction, support or security records must be kept for a period required by law even after an account is closed. This means a request to close an account or delete information may not remove every record immediately.

Your privacy rights and how to contact us

You may have rights regarding the personal information held about you. These rights can depend on the circumstances and any obligations that apply to the service, but you can ask Shambala Casino to help you exercise the following choices:

Access your personal information and receive an explanation of how it is being used.
Correct information that is inaccurate, incomplete or out of date.
Request deletion of your personal information where there is no continuing reason or obligation to retain it.
Withdraw your consent to marketing communications at any time.
Ask questions about the handling, sharing or security of your information.
Raise a privacy concern or request that an issue be reviewed.

To exercise your rights or make a data request, contact support@shambalacasino.click. Please explain what you are requesting and include enough information for the relevant account or records to be identified. For security, Shambala Casino may need to verify your identity before providing information, making changes or completing a deletion request. This helps prevent personal information from being disclosed to the wrong person.

If you ask for correction, the relevant information may be updated after reasonable checks. If you ask for deletion, some information may need to remain where it is required for legal, security, dispute-resolution, fraud-prevention or record-keeping purposes. Where complete deletion is not possible, access or use may be restricted where appropriate. Closing an account does not automatically remove records that must be retained.

You can withdraw consent to marketing by contacting support@shambalacasino.click. You may also be able to use an unsubscribe option in a promotional message. Withdrawal of marketing consent will not affect service messages that are necessary for your account, transactions, security or important changes to the service. It also will not affect processing that is carried out for another valid purpose.

Requests are handled within a reasonable timeframe, taking into account the nature and complexity of the request. If additional information is needed, it may be requested before the request can be completed. Shambala Casino aims to provide a clear response and explain any limitation that prevents a request from being fully met.