Shambala Casino Terms & Conditions

1. About these terms

These terms apply to the Shambala Casino website, related services, games, promotions and account features made available through the website. They should be read together with any additional rules, instructions, game information, promotion terms, privacy information and responsible gambling material displayed on the website. Those materials form part of the terms that apply to your use of the service.

Shambala Casino may update these terms from time to time. Changes may be made to reflect legal requirements, changes to the service, security needs or operational improvements. The latest version will be published on the website, together with the date of any relevant update where appropriate. Your continued use of the website after changes are published may mean that you accept the revised terms. If a change is important to your use of the service, you should review it before continuing.

You are responsible for reading information that applies to your account and for checking the terms before taking part in a game or promotion. If a specific game rule or promotion term conflicts with a general statement in these terms, the more specific rule may apply to that game or promotion.

2. Eligibility and your account

You must be legally permitted to use online gambling services in the place where you are located. You must also meet the minimum legal age that applies to online gambling in your location. You must not access or use the website if online gambling is prohibited for you, if you are under the required age, or if your account has been suspended, closed or restricted.

When creating an account, you must provide information that is accurate, current and complete. This may include information needed to confirm your identity, age, location, payment method or source of funds. You must update your details if they change. Shambala Casino may request documents or other information before allowing account activity to continue.

Each player should generally hold only one personal account unless Shambala Casino has expressly approved otherwise. You must not create an account for another person, allow another person to use your account, sell or transfer your account, or use an account to conceal your identity or location. You are responsible for keeping your login details confidential and for all activity carried out through your account.

You must tell Shambala Casino promptly if you believe that your account has been accessed without permission, that your password is no longer secure, or that account information may have been misused. Shambala Casino may suspend or close an account where it reasonably considers this necessary for security, verification, responsible gambling, legal compliance or the proper operation of the service.

• Do not use false, misleading or stolen information.
• Do not use another person's payment method without proper authorisation.
• Do not access the service from a location where its use is unlawful or restricted.
• Do not attempt to bypass account, location, identity or security checks.
• Do not allow another person to play through your account.

3. Deposits, withdrawals and gameplay

You may use only payment methods that are available through your account and authorised for your use. Payments must be made from a source that belongs to you or that you are legally entitled to use. Shambala Casino may refuse, reverse, delay or restrict a transaction where additional checks are required, a payment is not authorised, information is incomplete, or the transaction may involve fraud, money laundering or another unlawful activity.

You should check the amount, currency, fees and any applicable conditions before confirming a deposit or withdrawal. Transaction processing can depend on payment providers, verification requirements, banking procedures, technical issues and applicable law. Any limits, fees, processing information or verification requirements that apply to a particular method will be shown through the relevant account or payment instructions.

Funds credited to your account are intended for your use in accordance with these terms. You must not use the website to move funds for another person, conduct unlawful financial activity, or use gambling transactions to disguise the origin or destination of money. Shambala Casino may request evidence of identity, ownership of a payment method and source of funds before processing activity or releasing funds.

Games are operated using the rules and information displayed for the relevant game. You should understand the game rules, stake options and any outcome information before playing. Game outcomes are determined by the systems and processes used for the service. Subject to applicable law, a game may be reviewed or a result may be corrected where there is a technical fault, system error, suspicious activity or another issue affecting the integrity of the game.

Promotions, bonuses and other offers may be subject to separate terms, including eligibility conditions, participation requirements, expiry dates, wagering rules, game restrictions, account restrictions or withdrawal conditions. You should read those terms before accepting an offer. Shambala Casino may withdraw or amend an offer where permitted, particularly where there is suspected misuse, an obvious error, technical failure or a change in legal or operational requirements.

1. Review the applicable game, payment or promotion information before proceeding.
2. Check that the amount and account details are correct before confirming a transaction.
3. Keep records of important account activity and promotional terms.
4. Stop using the service and report an issue if you believe a transaction or game result is incorrect.

4. Responsible gambling and prohibited conduct

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set personal limits for time and spending, take regular breaks and avoid gambling when you are distressed, under the influence of alcohol or drugs, or trying to solve financial problems.

Account tools and support options may be available to help you manage your play. These may include deposit or spending controls, time reminders, cooling-off periods, temporary account restrictions or self-exclusion. The available tools, conditions and activation process will be explained on the website. A request for self-exclusion or account restriction should be treated seriously, and you should not attempt to open or use another account to avoid it.

If gambling is causing concern for you or someone close to you, stop playing and seek independent support from an appropriate gambling help service, financial counsellor, health professional or another trusted organisation. Shambala Casino cannot provide medical, financial or legal advice, and gambling should not be used to address debt or other personal difficulties.

You must not misuse the website or interfere with its operation. Prohibited conduct includes fraud, collusion, cheating, use of automated systems, exploitation of errors, manipulation of games, unauthorised access, harassment, distribution of harmful software and any activity that may damage the service or other players. You must also comply with applicable laws and any reasonable security or usage instructions shown on the website.

Where prohibited conduct or a breach of these terms is suspected, Shambala Casino may investigate, restrict access, cancel affected activity, withhold an amount where legally permitted, close an account or report the matter to an appropriate party. Any action will be taken in accordance with applicable law and relevant verification or dispute processes.

5. Website use, privacy and legal information

The website and its content are provided for personal use. You must not copy, reproduce, republish, sell, frame, modify, reverse engineer or commercially exploit website content unless you have permission or the law allows you to do so. Trade marks, text, graphics, software and other material may belong to Shambala Casino or its licensors and must not be used without authorisation.

Shambala Casino aims to keep the website available, secure and accurate, but uninterrupted access cannot be guaranteed. Access may be affected by maintenance, technical faults, internet or device problems, payment provider issues, cyber incidents, changes in law or circumstances outside reasonable control. You are responsible for using a suitable device, connection and security software.

Personal information is handled in accordance with the applicable privacy information published on the website. That information explains the types of information that may be collected, how it may be used, when it may be shared, how it is protected and the choices available to you. You should read the privacy information before opening an account or using the service.

To the extent permitted by law, Shambala Casino is not responsible for loss caused by your failure to follow these terms, misuse of your account, inaccurate information supplied by you, problems with your device or connection, or events outside reasonable control. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable law.

If you have a question, believe there has been an error, or wish to raise a complaint, use the support or account channel made available on the website. Provide enough information for the matter to be reviewed, while avoiding the inclusion of unnecessary sensitive information. You may be asked to complete verification before account information or transaction details can be discussed.

These terms are intended to operate subject to the laws and legal requirements that apply to the service and to you. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. By using Shambala Casino, you confirm that you have had an opportunity to read these terms and agree to comply with them.